Who we are
Meet some of the people who work at head
Founder & CEO
Ramsey was born into a large family of entrepreneurs and innovators who nurtured his passion for creativity and new business ever since he uttered his first word “start-up”. Which is amazing considering it was the 70’s. Ramsey established Head over a decade ago and has built it into a family of its own. It is now one of London’s foremost digital product and service design agencies with world-class clients including Electrolux, British Gas, HTC and RBS. The company has received repeated recognition for innovative design and thought leadership from Channel 4, the International Academy of Digital Arts and Sciences and others. Ramsey has a unique talent for discovering ways of inspiring innovation and has brought different companies with complementary services together to create ingenious new products and business models. He is also a sought-after speaker on innovation and design thinking and has directorships in several high-profile Internet start-ups.
Other verifiable truths: Ramsey has a Fashion Design degree from NY’s Parsons School For Design and moonlights as a promising stand-up comedian in some of London’s finer comedy clubs. We can’t believe it either.
Tell us a secret: Rebecca thinks Ramsey would make an excellent ping-pong player if not for a crippling lack of skill.
Rebecca’s blessed arrival at Head in 2008 had an immediate impact on winning new business and raising the company performance bar. We unanimously blame our ever-increasing standards on Rebecca’s unyielding dedication to encouraging excellence and perfection. When she’s not planning pitches and negotiating contracts Rebecca devotes a copious amount of time working directly with clients, ensuring a fluent delivery of commercially successful and socially significant new businesses, products and services. Before Rebecca became Head’s head honcho she helped establish the digital department of Fitch London and oversaw its expansion, building it into a hugely profitable enterprise. She also created the London office of WPP global data marketing company BLUE and worked at international advertising agency Leo Burnett, where she led relationships with clients including Proctor & Gamble. Rebecca has also worked for Stephen Jones Millinery, helping to shape their position as leaders in the fashion world.
Other verifiable truths: Rebecca has a Master’s degree in History from the University of Edinburgh and will dance to 99 Luftballons at the drop of a mixed tape.
Head of Design
When Paul joined Head in 2009 he brought with him a vital wealth of knowledge and experience that has manifested into a large portion of the heart and soul of Head today. Besides being our design leader and go-to-guy strategist, Paul’s key role lies in acting as client partner for our clients. He works directly with our clients to help them define the vision of their projects and imbed a culture of innovation within their organisations. Paul believes, and we tend to agree, that value can be created for clients from our human-centred design approach to innovation and problem solving.
With 14 years experience helping global clients make fundamental changes through innovation, Paul has been highly influential and effective at Head in defining our process and methods, acquiring new business and planning our long-term future successes.
Before touching down at chez Head, Paul honed his innovation skills on designing digital products and services for Fortune 500 companies all over the world. He has been a guest lecturer at ESIEE (the primary technical university in France), is a sought after industry conference speaker and has chalked up some Air Miles by working throughout Europe, Canada and America.
Other verifiable truths: A bona fide multi-talent, Paul acquired his first patent when he was 21. He’s designed dashboards for a car manufacturer and has dabbled in stand-up comedy. Don’t get him started on the ancient British tradition of queueing for coffee unless you have an hour to spare. Actually, ask him while you’re in a queue.
Head of Technology
From a simple Thunder Bay lad to a leader in his profession, Dave guides our technical and design teams through the vision and planning of technically driven products for our clients. He has led major development projects for Microsoft, the British Heart Foundation, Qualcomm, and Oxford University Press, among many others. He is passionate about Agile development and scalable application architectures, and is a member of the core team working on the Scalatra micro-framework, which has been used by LinkedIn, the BBC, the Guardian newspaper, and gov.uk. He has a keen interest in organizations and institutions, and the interplay between social structures and software. His work has won awards including a pile of Webbies, a Eurobest and a bunch of British Interactive Media Awards.
Other verifiable truths: Dave has an extensive knowledge of Napoleonic military history and has even built his own blunderbuss. He is an accomplished guitar player and saxophonist and owns a flattering pair of performance grade lederhosen.
Head of Project Management
Penny delights us with her down to earth pragmatic approach to project management. With over a decade of industry experience, Penny is a natural at all aspects of her role, from helping to drive our sumptuous business record to delivering multiple projects at once. Penny joined Head from advertising communications agency Penna Barkers, where she delivered award-winning websites for leading global names including McDonald’s and Dresdner Kleinwort. Prior to that, she worked at publishing company Centaur Holdings, producing commercially successful digital platforms for large brands including the Creative Review and NMA.
A natural organiser of people, ideas and pub nights, Penny is involved in shaping our planning and management processes, keeping both in focus, and ensuring they make a real difference for our clients and employees.
Other verifiable truths: Penny is a Prince2 practitioner (Prince1 is so 1989) and a certified ScrumMaster. This has nothing to do with rugby but we wish it did.
Impeccably dressed Andy is an award-winning and highly respected designer and digital innovator responsible for guiding the creative direction and vision of Head’s most successful endeavours. He is a believer in adopting new technologies and exploring the opportunities they create with clients and consumers. These innovative insights drove our WebCameron project, which brought great success for the Conservative Party and is widely recognised as the defining influence behind Barack Obama’s digital election campaign. Andy has laid claim to a plethora of awards while at Head including a Channel 4 Innovation Award, Webbys and BIMAs.
Despite his enthusiasm for new technology and leading projects for clients such as Coca-Cola Enterprises, Tesco, Electrolux and Qualcomm, Andy is happiest when he is romancing his first love – design.
Other verifiable truths: Andy was selected by International Life magazine as one of the UK’s Top 40 Creative Thinkers Of 2010. He was the first (and last) person in the office to acquire a Brompton folding bicycle and is renowned for his ‘camping’ exploits in Medal of Honor.
Other verifiable truths: There is debate around Stuart’s pseudonym “Sleeping Stu” as to whether it pertains to his ability to fall asleep anywhere anytime or that he hibernates for 5 months every winter.
After a rather hilarious period of commuting between Canada and the UK just to work at Head, Rob consummated his love of “things British” and moved to London in 2002. Since then he has created award winning and controversial content for Channel4, iTV, The British Heart Foundation, Research Machines and the Conservative Party.
He currently heads up our Labs department focussing on innovation, and creating conceptual products and services for internal development and second party partnerships. The Labs also assists clients like Electrolux by making them aware of the latest advances in digital services and finding connections in seemingly unconnected technologies so clients can think about how to incorporate them into their digital plan.
Other verifiable truths: Rob has appeared on The Graham Norton Show in his pants. He also won the MIP trophy with the Rosslyn Dynamiters Tom Thumb hockey team in 1977.
Tell us a joke: "Twitter makes you love people you’ve never met; Facebook makes you hate people you’ve known your whole life. MySpace makes you… Never mind."
Director of User Experience
Our lovely Lola has the considerable job of overseeing the quality of all our UX work across research and design for all our clients. Lola’s keen eye for detail and commitment to high standards inspires our designers to stay at the top of their game whatever the latest challenge happens to be.
Lola thinks there’s no greater satisfaction than building a creative and confident team. She believes that to get great design you need to nurture a passionate positive attitude in the studio. It’s this encouragement that she sees as the key to harnessing the individual talents of our team in order to get a strong collective.
Lola brings with her over 8 years experience working in software development and UX research and design. Her venerable qualifications include an MSc in Human Computer Interaction with Ergonomics and a BEng in Interactive Systems.
Other verifiable truths: Lola is a self-confessed habitual jet-setter having so far set foot on every continent apart from Antarctica. She has recently taken up the noble craft of knitting and plans to complete her first scarf by Christmas. Tom Baker is delighted.
Colette’s integral role at Head is to steer new programmes for clients, assemble the right creative teams and select the right processes that will help our clients achieve their own unique vision.
She has a rare talent for understanding client needs and ensuring the right financial strategies are applied to each project so that what looks good on paper can actually be delivered.
Colette has over a decade of experience in digital media, including managing the interactive team at John Brown Media for five years, where she oversaw the creation of commercially successful digital platforms for brands including BSkyB and Disney. Colette’s award-winning creativity provided the concept and content strategy for the British Heart Foundation’s annual Food4Thought campaign, which won the Grand Prix Award at the NMA Effectiveness Awards in 2008.
Other verifiable truths: If you are in need of a bridge or aqueduct Colette has a degree in Structural Engineering from Queen’s University, Belfast. On a biological note, one sip of coffee will turn Colette into a something resembling a perpetually bouncing ball set loose in a mattress shop.
Lead Visual Designer
An influential design talent with over a decade of experience in the digital industry, Leigh takes on some of Head’s most complex design projects, handling everything from visual direction to refining design details. Leigh is a conceptual thinker who came to Head to pursue his interest in human-centred design. Before joining Head, he designed corporate identities and websites for a diverse range of clients including start-ups and international blue-chip companies. Leigh believes that less is more and is an expert in the art of simplicity. His observations and insights on new visual trends are brought to the collaborative table, adding limitless imagination, combined with graphic design mastery, to every project.
Other verifiable truths: Leigh has peerless fruit stacking skills worthy of Britain’s Got Talent or some sort of tax dodging traveling circus. He is also adept at tracking down the last Bakewell tart in the office.
Jane is our resident online copy specialist and editor. Having our own qualified journalist on the team definitely helps keep the quality of our content creative, fresh and professional. Having Jane as that journalist is just plain showing off.
Before joining Head, Jane was a former music writer for Hot Press and Uncut and wrote for women’s magazines Prima and Hot Stars.
When she’s not guarding the wordsmith gates Jane feverishly keeps up with the latest lifestyle trends which gives her work an unparalleled contemporary edge. Whatever client or project she deals with Jane always understands the audience and how to inspire them with her delicious words.
Other verifiable truths: Jane has a First Class Honours degree (MA) in English Literature from Edinburgh University and has recently added Office Space to her list of “movies I have watched this century”.
Tell us a secret: Jane ranks the pug as a real ‘up-and-comer’ in the dog world.
Lead Experience Designer
Lovely Shelly epitomises what every experience designer strives to be. She is just as passionate observing ordinary people as she is creating unique products. She has successfully led and executed scores of complex design projects for clients across a wide range of sectors, and teaches others how to do the same. Having an inherent fascination with people’s relationships with everyday things, she provides both clients and colleagues with new methods and practices that help move our design output in new directions.
With a strong background in graphic design, Shelly knows that the most simple, elegant and effective designs only come with hard work and an understanding of the end user and the world they inhabit.
Other verifiable truths: Shelly launched her first website in 1994. It wasn’t Yahoo. Shelly will wipe the floor with any man, woman or child at any video game ever.
Senior Project Manager
Alice originally hails from New Zealand, AKA “Australia’s Canada”, but the lure of mid-sized flightless birds couldn’t suppress her ambition to leave her homeland for the excitement of London living. As a seasoned project manager, Alice is responsible for overseeing complex projects for our most high-profile clients including BG Group and Electrolux. With more than a decade of project management experience, she has worked with multiple premium brands such as Nestlé. She has also worked as a user interface consultant, which helps Alice collaborate effortlessly with our design team on all of her projects. Always positive and energetic in her approach to leadership, she ensures her team members always have the tools they need to deliver successful results for our clients.
Other verifiable truths: Alice is the only member of the Head team to use the word “choice” over 5000 times a day. She has never been to Skegness.
User Experience Architect
Chris joined Head after 17 years as a designer. His early career was spent working with FTSE 100 companies at a time when Yahoo was a start-up, a dancing baby was still considered funny and the only streaming video worth watching was the Trojan Room's coffee machine.
He accidentally founded a dotcom in the mid-90s and was surprised to find that an unfeasibly large number of people wanted to invest in it; in the following three years he had the opportunity to use the phrases 'new economy' and 'net land grab' more times than he cares to remember.
He gratefully sold the company in 2000, moments before the dotcom crash left a generation of 20-somethings wide-eyed and shellshocked. Reeling from his good fortune he packed his bags and moved to Brighton where he still lives to this very day.
Chris is one of our most prized User Experience Architects and works with our clients to create viable, beautiful and meaningful platforms and products. It’s been claimed that Chris is at his happiest when pondering a design problem with a cup of tea and some form of nicotine based stimulant. Confirmation pending.
Other verifiable truths: Chris once passed up the chance to buy the Boo.com domain. Apparently this still rankles.
User Experience Designer
Imperturbable Dan is an experience designer with an entrepreneurial spirit and an uncanny talent for discovering new research methods. Drawing on his experience of digital product research, he focuses on interviewing customers and understanding the environments where they live and work, using any insights and revelations to develop new products. Before joining Head, Dan worked as a product manager at the BBC, where he oversaw the BBC’s homepage, giving him invaluable understanding of the diversities of a worldwide audience.
Other verifiable truths: Dan has a Master’s in Computing Interaction from UCL and a Bachelor’s degree in German from Leeds University. Dan founded his own successful online community, which connects entrepreneurial individuals worldwide to work collaboratively on creative projects and turn them into exciting, non-profit ventures.
The insuperable task of making sure everyone at Head has what they need rests on the small but sturdy antipodean shoulders of Lexi. Fronting our house while making co-workers and clients feel comfy, cozy and well-fed tops the extensive list of responsibilities Lexi undertakes everyday to help make Head run buttery smooth.
Before she started at Head Lexi volunteered with children in Cambodia and hopes to extend that experience by running her own organisation to help unfortunate children across the 3rd world.
Other verifiable truths: Lexi has the biggest and curviest desk in the office and when not basking in its glory dabbles in traveling, barbecuing and a bit of netball.
User Experience Architect
As a UX Architect, Geri takes a feisty interest in everything that impacts the users’ experience, from typical UX responsibilities such as interaction design and information architecture to visual design and the performance of a system. Geri gets the most fulfillment from her work when collaborating with clients and users to design something that is useful and ultimately used to make a difference in people’s lives.
Geri has worked in the design industry for thirteen years and has extensive experience as a design consultant to large businesses. Her track record of achievements must sadly be subjected to harsh compression but before joining Head Geri has held key lead roles across multiple business sectors for clients like, Boots, BP, IBM, Shell, M&S, Vodafone and various UK Government Agencies.
Other verifiable truths: There is mounting evidence that Geri just might be the healthiest human being on the planet. A bona fide triathlete, she has recently completed the Austrian Iron Man and would one day like to run the North Pole Marathon. Polar bears should seriously beware.
Tell us a secret: “I’d secretly like to star in a period drama.”
Front End Developer
Other verifiable truths: Outside Head, Mairead applies her design skills to hosting creative and fun events with a group of talented friends. We have no idea what this means but it sounds intriguing.
Tell us a joke/ secret: You should never drink in a pub with a flat roof.
Quality Assurance Tester
Wunderkind Alex brings a passion for problem spotting to his role as Quality Assurance Tester. A keen advocate of Linux, he supports our development team in producing exceptional results for our clients through rigorous software testing, eliminating faults and taking the functionality of products to higher levels. Proficient in programming and scripting languages, including bash shell scripting, he ensures quality throughout all aspects of the development journey while offering solutions to any issues that may pop up along the way.
Other verifiable truths: Alex is responsible for maintaining our computers and internal networks – and we’ve never once heard him say, “Just switch it off and on again”. Although it is proven that this professional tip often works.
Andrew’s life, love and lady is the sea. And project management. A sailing enthusiast, Andrew has participated in competitions all over the world and we believe his boat captaining skills must have transferred to his management style - calm, considered and in safe hands.
He has previous agency experience as an award winning project and account manager, and has also spent two years at recruitment communications agency Penna Barkers, where he drove a worldwide graduate recruitment campaign for HSBC and delivered business results for the careers website of the John Lewis Partnership. A Prince2 practitioner of project management, Andrew has delivered successful results for our most high-profile clients including Electrolux and Withers.
Other verifiable truths: Andrew claims to have never heard Looking Glass’s 1972 maritime themed number one hit Brandy. So haunting.
Duster is a miniature wirehaired dachshund with a giant cuteness factor. Although she weighs no more than a bucket of KFC, Duster embodies all the majesty and pride of an irascible timberwolf. She can be occasionally spotted ferreting under our desks pretending to hunt or lurking in her bed pretending to sleep.
Other verifiable truths: Duster has fulfilled the dream of many people by growling at Gordon Ramsey.
Tell us a joke: “ What did the dog say when it sat on sandpaper? Ruff!”
WE ARE HEAD
We’re the people who make digital products for your people. Distinguished by our skills, united by our ideas. We like to think we’ve assembled the best people on the planet all under one roof. Everyone at Head plays an essential role in contributing to our creative and innovative process. Find out who they are, what they do and what makes them tick.
LIFE AT HEAD
You should be able to judge the value of an agency by 2 things – the quality of its work and the diversity of its tea selection. Our work is amazing and we have over 18 varieties of tea. We pride ourselves on nurturing a passionate and creative atmosphere. We think this attitude lets our individual talents shine and makes for a stronger collective. Curious parties can find out what’s going on in-house and what we’re thinking by visiting our Journal.