Who we are
Meet some of the people who work at head
Founder & CEO
Ramsey was born into a large family of entrepreneurs and innovators who nurtured his passion for creativity and new business ever since he uttered his first word “start-up”. Which is amazing considering it was the 70’s. Ramsey established Head over a decade ago and has built it into a family of its own. It is now one of London’s foremost digital product and service design agencies with world-class clients including Electrolux, British Gas, HTC and RBS. The company has received repeated recognition for innovative design and thought leadership from Channel 4, the International Academy of Digital Arts and Sciences and others. Ramsey has a unique talent for discovering ways of inspiring innovation and has brought different companies with complementary services together to create ingenious new products and business models. He is also a sought-after speaker on innovation and design thinking and has directorships in several high-profile Internet start-ups.
Other verifiable truths: Ramsey has a Fashion Design degree from NY’s Parsons School For Design and moonlights as a promising stand-up comedian in some of London’s finer comedy clubs. We can’t believe it either.
Tell us a secret: Rebecca thinks Ramsey would make an excellent ping-pong player if not for a crippling lack of skill.
Rebecca’s blessed arrival at Head in 2008 had an immediate impact on winning new business and raising the company performance bar. We unanimously blame our ever-increasing standards on Rebecca’s unyielding dedication to encouraging excellence and perfection. When she’s not planning pitches and negotiating contracts Rebecca devotes a copious amount of time working directly with clients, ensuring a fluent delivery of commercially successful and socially significant new businesses, products and services. Before Rebecca became Head’s head honcho she helped establish the digital department of Fitch London and oversaw its expansion, building it into a hugely profitable enterprise. She also created the London office of WPP global data marketing company BLUE and worked at international advertising agency Leo Burnett, where she led relationships with clients including Proctor & Gamble. Rebecca has also worked for Stephen Jones Millinery, helping to shape their position as leaders in the fashion world.
Other verifiable truths: Rebecca has a Master’s degree in History from the University of Edinburgh and will dance to 99 Luftballons at the drop of a mixed tape.
Head of Technology
From a simple Thunder Bay lad to a leader in his profession, Dave guides our technical and design teams through the vision and planning of technically driven products for our clients. He has led major development projects for Microsoft, the British Heart Foundation, Qualcomm, and Oxford University Press, among many others. He is passionate about Agile development and scalable application architectures, and is a member of the core team working on the Scalatra micro-framework, which has been used by LinkedIn, the BBC, the Guardian newspaper, and gov.uk. He has a keen interest in organizations and institutions, and the interplay between social structures and software. His work has won awards including a pile of Webbies, a Eurobest and a bunch of British Interactive Media Awards.
Other verifiable truths: Dave has an extensive knowledge of Napoleonic military history and has even built his own blunderbuss. He is an accomplished guitar player and saxophonist and owns a flattering pair of performance grade lederhosen.
Head of Project Management
Penny delights us with her down to earth pragmatic approach to project management. With over a decade of industry experience, Penny is a natural at all aspects of her role, from helping to drive our sumptuous business record to delivering multiple projects at once. Penny joined Head from advertising communications agency Penna Barkers, where she delivered award-winning websites for leading global names including McDonald’s and Dresdner Kleinwort. Prior to that, she worked at publishing company Centaur Holdings, producing commercially successful digital platforms for large brands including the Creative Review and NMA.
A natural organiser of people, ideas and pub nights, Penny is involved in shaping our planning and management processes, keeping both in focus, and ensuring they make a real difference for our clients and employees.
Other verifiable truths: Penny is a Prince2 practitioner (Prince1 is so 1989) and a certified ScrumMaster. This has nothing to do with rugby but we wish it did.
Impeccably dressed Andy is an award-winning and highly respected designer and digital innovator responsible for guiding the creative direction and vision of Head’s most successful endeavours. He is a believer in adopting new technologies and exploring the opportunities they create with clients and consumers. These innovative insights drove our WebCameron project, which brought great success for the Conservative Party and is widely recognised as the defining influence behind Barack Obama’s digital election campaign. Andy has laid claim to a plethora of awards while at Head including a Channel 4 Innovation Award, Webbys and BIMAs.
Despite his enthusiasm for new technology and leading projects for clients such as Coca-Cola Enterprises, Tesco, Electrolux and Qualcomm, Andy is happiest when he is romancing his first love – design.
Other verifiable truths: Andy was selected by International Life magazine as one of the UK’s Top 40 Creative Thinkers Of 2010. He was the first (and last) person in the office to acquire a Brompton folding bicycle and is renowned for his ‘camping’ exploits in Medal of Honor.
Director of User Experience
Our lovely Lola has the considerable job of overseeing the quality of all our UX work across research and design for all our clients. Lola’s keen eye for detail and commitment to high standards inspires our designers to stay at the top of their game whatever the latest challenge happens to be.
Lola thinks there’s no greater satisfaction than building a creative and confident team. She believes that to get great design you need to nurture a passionate positive attitude in the studio. It’s this encouragement that she sees as the key to harnessing the individual talents of our team in order to get a strong collective.
Lola brings with her over 8 years experience working in software development and UX research and design. Her venerable qualifications include an MSc in Human Computer Interaction with Ergonomics and a BEng in Interactive Systems.
Other verifiable truths: Lola is a self-confessed habitual jet-setter having so far set foot on every continent apart from Antarctica. She has recently taken up the noble craft of knitting and plans to complete her first scarf by Christmas. Tom Baker is delighted.
After a rather hilarious period of commuting between Canada and the UK just to work at Head, Rob consummated his love of “things British” and moved to London in 2002. Since then he has created award winning and controversial content for Channel4, iTV, The British Heart Foundation, Research Machines and the Conservative Party.
He currently heads up our Labs department focussing on innovation, and creating conceptual products and services for internal development and second party partnerships. The Labs also assists clients like Electrolux by making them aware of the latest advances in digital services and finding connections in seemingly unconnected technologies so clients can think about how to incorporate them into their digital plan.
Other verifiable truths: Rob has appeared on The Graham Norton Show in his pants. He also won the MIP trophy with the Rosslyn Dynamiters Tom Thumb hockey team in 1977.
Tell us a joke: "Twitter makes you love people you’ve never met; Facebook makes you hate people you’ve known your whole life. MySpace makes you… Never mind."
Associate Director of User Experience
Sarah works with our clients to design and realise digital product and service strategies, which is no small feat. She also oversees the quality of our user experience (UX) output, plans UX activities and translates briefs into tangible deliverables.
Luckily for us, Sarah is a dedicated advocate of User Centric Design and the full 360 customer lifecycle - key elements that fit into the Head approach to problem solving. We’re also lucky to have the vast amount of experience Sarah brings to the team. Her 10+ years in marketing and communications has seen her work with a wide range of organisations, from start-ups to Blue Chip companies, including global brands like Ferrari, Sky and Celcom.
Sarah has also held a key role working with Channel 4 and Microsoft to create the first ever UK, TV-content-driven user experience on XBox 360 Live, winning an IBC 2012 Innovations Award.
Other verifiable truths: As a painfully shy 17-year-old, Sarah’s dad volunteered her to juggle on stage at Pier 39 San Francisco. She survived with not a ball dropped. Sarah loves horse riding and travel to far-flung places. She has been flung from a horse, but not that far, so these days she tends to use airplanes.
Other verifiable truths: There is debate around Stuart’s pseudonym “Sleeping Stu” as to whether it pertains to his ability to fall asleep anywhere anytime or that he hibernates for 5 months every winter.
Head of Content
If content is king, he needs a queen. And Cat is royally qualified to reign (irrespective of the shapeliness of her sister's bottom). Holding three degrees spanning Philosophy, Politics, Economics and Marketing, Cat puts her clever noggin to good use by getting to the nub of a content hub and whipping storytelling into shape.
Cat's mix of experience - over four years in the charity sector, two in the civil service and five in digital - has given her a well-rounded understanding of crafting communications that persuade people to support a cause, read an article, change lifestyle behaviour, care about a brand or buy a product. She wants to see everything digital achieve its content potential, which means working together to plan for, train for and monitor the best use of each communications tool.
Other verifiable truths: Cat regularly encourages people to add tracks to our Friday theme playlists. She likes the idea of being taller, if not the heels/stilts that'll make it so, and thoroughly dislikes blue cheese and any other mold in food scenario. Her desire to keep moving forward has seen her complete 3 marathons in 2 years. She says there's another one on the cards. We say those are some crazy cards.
Julia does all those magical things that keep the cash-flow flowing and the company in fighting shape - preparing management accounts, budgets, forecasts, and payroll (a particular favourite to many here at Head) to name a few.
Prior to joining Head, Julia worked as a financial controller for a large media company. She also held accounting roles in the gas and oil industries and served 14 months at sea as an accountant on a number of cruise ships in the Caribbean with Carnival Cruise Lines.
Other verifiable truths: Not your typical middle-class accountant, Julia is also a top-notch badminton player (playing at county-level for Kent) and physical fitness aficionado. As a well (Cuban) heeled Salsa dancer, she once taught Frank Bruno how to Salsa, because someone had to do it. Mambo number (bunch of) fives!
Having trained as a nurse Down Under, Emma looks after the entire office with unnerving efficiency. Providing a welcoming smile at the front of house, organising meetings and keeping clients and co-workers comfortable are just a small sample of her daily miracles. It’s no easy task, but one she carries out with aplomb. The NHS doesn’t know what it’s missing.
Not content with making our lives run smoothly, she recently helped establish a hospital in Kenya to better the lives of local communities. And she can’t wait to do it again somewhere new. What a star.
Other verifiable truths: She has the incredibly specific aim of visiting 70% of the countries Europe has to offer by 2015. She’s currently 34.3% of the way there. Hopefully there won’t be any changes to national borders over the next 2 years that’ll force her to recalculate.
User Experience Architect
As a UX Architect, Geri takes a feisty interest in everything that impacts the users’ experience, from typical UX responsibilities such as interaction design and information architecture to visual design and the performance of a system. Geri gets the most fulfillment from her work when collaborating with clients and users to design something that is useful and ultimately used to make a difference in people’s lives.
Geri has worked in the design industry for thirteen years and has extensive experience as a design consultant to large businesses. Her track record of achievements must sadly be subjected to harsh compression but before joining Head Geri has held key lead roles across multiple business sectors for clients like, Boots, BP, IBM, Shell, M&S, Vodafone and various UK Government Agencies.
Other verifiable truths: There is mounting evidence that Geri just might be the healthiest human being on the planet. A bona fide triathlete, she has recently completed the Austrian Iron Man and would one day like to run the North Pole Marathon. Polar bears should seriously beware.
Tell us a secret: “I’d secretly like to star in a period drama.”
Lead Digital Strategist
Will’s not quite a prince, but he certainly brings an abundance of fresh ideas. We can’t say how perfumed the cab was that brought him to us, but he certainly arrived with heaps of experience from working with AOL, MTV, ITV (amongst other acronyms) and financial, broadcasting and technology powerhouses such as American Express, Sky and Sony.
Will works closely with our clients to formulate and implement strategies that improve digital content management and get measurable results. A key part of making this happen is connecting all the different parties involved and looking for quick wins as well as long-term solutions. This can involve quite a bit of travel, so when he’s not here doing interesting analysis of statistical data, chances are he’s up in the air, doing interesting analysis of statistical data.
Other verifiable truths: When he’s not strategising, Will enjoys eating out at restaurants so long as his food is condiment free. He recently learnt to drive after 15 years of “maybe next year”. But we’re not sure how happily things will work out when he goes to the drive-through - chances are there’ll be a few packets of ketchup with his meal. (Hopefully, they'll include a toy too to help with the shock.)
Charlotte has a knack for ordering chaos by assuring that all her projects run smoother than a cashmere bowling green. The reward for all this fine superintendence is the satisfaction she sees in the end result - “helping people connect with brands in a way that will enrich their lives to degrees that they’ve never previously been able to comprehend.”
Having worked in digital for 5 years, Charlotte has dealt with a wide range of clients from Bentley to Dove. She also created the Rampant Rabbit Wave digital campaign which saw her interview people on the street around London while holding one. A career high that’s going to be pretty hard to beat, but she’s working on it.
Other verifiable truths: Charlotte’s extra curricular life runs something like a BBC drama - piloting light aircraft (including aerobatics) and looking after rescued wildlife. In an unrelated yet intriguing matter, Charlotte hates the word chowder. We do hope that doesn’t mean she has missed out on tasting some of mankind’s most excellent soups.
User Experience Architect
Calum is the Man With a Plan who works with our clients to design new ways for digital experiences to go beyond the screen, creating things that add to, not detract from, our networked lives.
Calum has a degree in Interaction Design from the University of Dundee and has designed mobile experiences in the telecoms and software industry. He was part of the team that designed the responsive operating system Ubuntu - from initial sketches on post-it notes to something you can actually use and hold in your hand.
Other verifiable truths: Calum’s acting chops won him the "Best in Scotland" title for High School drama for the role of "Stanley" from Harold Pinter's "The Birthday Party". For those familiar with the character, Calum claims he is not like Stanley in real life. We think he was just playing himself.
Calum’s dream is to write a book and become a professional karaoke singer to complement his piano playing.
Human Resource Manager
Sian takes care of everything HR related at Head, working across the company to ensure that everyone has access to training, assessment and those oh so wonderful holidays we’ve dreamed about. She plays a key role in creating and maintaining our culture so that our needs are met and everyone is free to do what they do best.
Sian holds a Psychology degree and also trained as a Primary school teacher but was eventually lured into the rock n’ roll ever-changing world of the design industry as a Digital Project Manager.
Other verifiable truths: Gym-enthusiast Sian has recently undertaken the art of the flying trapeze - that’s right, swinging, catching and nets. This talent has yet to manifest in the office due to health and safety regulations. Somewhat suspiciously, Sian has never tasted a baked bean.
Junior Project Manager
Talented, organised and technically savvy, Lexi is a welcome addition our growing Project Management Team. Lexi works alongside our department heads and practitioners helping to plan and work out project scopes and costs - ensuring that everyone knows what they’re doing and projects are completed on time and on budget.
Before she started at Head, Lexi volunteered with children in Cambodia and hopes to extend that experience by running her own organisation to help unfortunate children across the developing world.
Other verifiable truths: Lexi brandishes both Kiwi and Aussie DNA, leaving her terribly conflicted about where her Antipodean allegiance lies. When not demonstrating her fabulous accent around the office, Lexi dabbles in traveling, barbecuing and a bit of netball to keep the southern hemisphere stereotypes alive.
Digital Content Coodinator
Fresh from working as a project and conference manager for the United Nations Environment Programme, Hamoudi brings an extra shot of spirited enthusiasm and knowledge to our Digital Content Team.
With copywriting, strategic planning and digital content creation at the heart of his day-to-day, Hamoudi’s extra special talent lies in learning about “the latest thing”. He has a zest for exploring emerging digital trends and technologies that can add benefit to the content strategies we create for our clients.
Other verifiable truths: Like a slim beardless Brian Blessed, action-man Hamoudi has cycled 1000 miles around Iceland in a month and hiked up 5 mountain passes above 18,000 feet in a week. He’s also a talented photographer with designs on running his own photography magazine. He admits a fathomless love of champagne for breakfast.
When Sam isn’t traipsing across Africa he helps clients work with Head’s design, content and development teams to deliver projects exactly as everyone expects. A keen believer that technology will save us, Sam loves being part of a team imagining and defining a collective idea and then working together to develop it into something beautiful.
Before life at Head, Sam learned his trade at an integrated agency near Borough market, working with Sony, Cisco and Channel 4 on global intranets and websites, as well as a virtual reality mirror that was used in John Lewis to help people try on clothes without actually taking theirs off.
Other verifiable truths: Sam plays rugby for his local team in Hackney and turned up to his first interview at Head with a black eye because of it. So he claims.
Sam is a Grade 5 sax player and has never had Legionnaires’ disease.
Along with Julia and Emma, Diane completes our fabulous accounts department trio. She specialises in producing monthly managements accounts, VAT returns and cash flow. Her many qualifications and memberships include the Association of Chartered Certified Accountants (ACCA) and the Association of Accounting Technicians (AAT), which all sounds pretty impressive.
Prior to joining Head, Diane’s illustrious number-crunching career saw her balancing books for Brazilian broadcaster TV Globo, a German manufacturing firm and numerous private clients from her home in Milton Keynes. Watch those roundabouts!
Other verifiable truths: As a bit of a globetrotter, Diane has toured Australia, Brazil, Egypt, Africa, Lapland and Borneo, which she plans on visiting again to volunteer at an orangutan sanctuary. Until then she’ll have to make do watching the us vie for bananas in our weekly fresh fruit delivery, which are just so much easier to peel than oranges, and the pears are always too hard... until they’re too soft!
Lead Visual Designer
An influential design talent with over a decade of experience in the digital industry, Leigh takes on some of Head’s most complex design projects, handling everything from visual direction to refining design details. Leigh is a conceptual thinker who came to Head to pursue his interest in human-centred design. Before joining Head, he designed corporate identities and websites for a diverse range of clients including start-ups and international blue-chip companies. Leigh believes that less is more and is an expert in the art of simplicity. His observations and insights on new visual trends are brought to the collaborative table, adding limitless imagination, combined with graphic design mastery, to every project.
Other verifiable truths: Leigh has peerless fruit stacking skills worthy of Britain’s Got Talent or some sort of tax dodging traveling circus. He is also adept at tracking down the last Bakewell tart in the office.
Quality Assurance Tester
Wunderkind Alex brings a passion for problem spotting to his role as Quality Assurance Tester. A keen advocate of Linux, he supports our development team in producing exceptional results for our clients through rigorous software testing, eliminating faults and taking the functionality of products to higher levels. Proficient in programming and scripting languages, including bash shell scripting, he ensures quality throughout all aspects of the development journey while offering solutions to any issues that may pop up along the way.
Other verifiable truths: Alex is responsible for maintaining our computers and internal networks – and we’ve never once heard him say, “Just switch it off and on again”. Although it is proven that this professional tip often works.
Emma keeps our day-to-day financial processes running like a metaphoric Mo Farah. But to save line space, feel free to direct any in-depth conversations about credit control and bank reconciliation to her personally. She’d love to hear from you.
Before working at Head, Emma worked in the charity sector and doing radio publicity for film distributors and video production. A lady of many talents, she also has a degree in Art, a postgrad diploma in Broadcast Journalism and is a member of the Association of Accounting Technicians (AAT).
Other verifiable truths: When Emma isn’t expressing her outrageous love for Kung Fu and 90‘s hip-hop, she’s expressing it for her amazing and creative daughter, Jasmine, and their Burmese cat, Sookey.
Digital Content Coodinator
Matt brings the writing skill and discipline he developed in achieving Bachelor of Arts in History and Journalism to bolster our growing content team. His academic went international when he won a scholarship for a six-month course at Monash University in Melbourne - specialising in environmental journalism, while minoring in video production and document design.
Matt’s impressive experience so far has seen him work for Geneva-bases sister start-ups - Radio Frontier and Media Frontier, sports website Goal.com, the 2012 Olympic Broadcasting Services (where he got to monkey around with 3D, Super Slow Motion and HD cameras) and PR agency SE10.
Other verifiable truths: Besides his passions for football and hip-hop, Matt is passionate about writing and dreams of becoming a novelist. Matt has never worn an article of green clothing in his life and despite growing up in Geneva has never made his own wristwatch.
Senior Project Manager
Felicity is a certified Prince 2 practitioner with a BSc in Human Psychology, Distinction MSc in Computing and Information Systems and ITIL Foundation, which means she’s really good at her job and probably knows what you’re thinking.
She’s been ensconced in the web industry since 2000, starting out as a developer and then moving into project management, working with a wide range of clients such as Amnesty International, Great Ormond Street Children's Charity, Baker Tilly International and Reed Learning.
Other verifiable truths: Felicity has a 32-year-old spur-thigh tortoise called Fernando she likes to spoil with strawberries and tomatoes. Fernando has yet to make an appearance at the office but we’re waiting.
Digital Content Coodinator
Formerly an in-house copywriter for the UK's leading Web Security Consultant, Ryan brings experience and passion for copywriting to the role. A passion that is so much in abundance that he not only regularly reads and writes about copywriting but also sets challenges for himself and a designer to come up with original campaigns in their spare time. Always looking for a challenge, Ryan chose (yes, chose) to write not one but two final-year dissertations for his degree in History & War Studies at King's College London.
Alongside this passion and diligence is a great deal of creativity, which comes through in his writing, his use of Photoshop and playing music on his proper, not-guitar-hero, strings-and-everything guitar.
Other verifiable truths: Ryan is quite a football aficionado and won the European Champions League three times in four years with Espanyol Barcelona on Football Manager. Recently, a new management challenge has come into Ryan’s life. A pug puppy has pulled him into a world where impromptu pug parties in the park are, indeed, a thing. We’re confident that his regular reportage from such events will quadruple his Twitter following.
WE ARE HEAD
We’re the people who make digital products for your people. Everyone at Head plays an essential role in contributing to our creative and innovative process. Find out who they are, what they do and what makes them tick.
LIFE AT HEAD
You should be able to judge the value of an agency by 2 things – the quality of its work and the diversity of its tea selection. Our work is amazing and we have over 18 varieties of tea. We pride ourselves on nurturing a passionate and creative atmosphere. We think this attitude lets our individual talents shine and makes for a stronger collective.